mdau alizwa shoprite - kamata

Hapa chini ni email iliyotumwa na mtu aliyejitambulisha mwishoni akilalama juu ya wizi wa vifaa vya magari kwenye Parking mbalimbali mjini. Matatizo kama haya nimesikia kutokea Mlimani city pia.
Wadau wajihadhari.

"this is useful to all."

Beware Shoppers shopping at Shoprite - Kamata Branch

I am a regular shopper shopping at various supermarkets and chains of stores on weekends with my family. On 29th June 2008 I went for shopping at Shoprite which is next to kamata (on Pugu road) parking my vehicle in the shoprite compound as I normally do outside all supermarkets and reputable stores;

I went in for shopping. at 3:45pm knowing the fact that at 4pm they close the supermarket. On my way out I read a sign saying that all purchases above Tshs 20,000/- qualify for a free 1.5 litre of Dasani water and I got my free bottle from their duty manager, Ms. Zakia.

Coming out of the supermarket I noticed that my vehicle Vitara's doors were open and all power windows from all the doors stolen including a jack and central locking system was tempered.

Before I explain further be informed that:-

1) As it was a Sunday and the closing hours were approaching closer there were only about 4 cars parked outside when I entered the supermarket.

2) When I came out there were 2 cars including mine I called the watchman on duty and he was trying to ignore the matter and push it away by saying that they are not there for our vehicles security but only for securing Shoprite. I called the management and called a police defender which came and the conclusion made was that either shoprite or the Security company to compensate me.

The managers Mr. Suleiman Sadik and Ms Zakia were both present when this issue happened.

I was told to wait as the Boss of Omega Security would soon come and sort it out with me. I waited with my family for about an hour and half until Mr. Gideon of Omega Security came and all he did was he looked at the car and talked to his watchmen.

Assuring me that something positive would turn out the next day, he told me to go as it being Sunday and closing hours were approaching nothing could have been done.

The most astonishing thing is that I went in the supermarket and come
out in about 20 minutes time. Some one coming into the shoprite compound
opening the drivers side doors and then the rest 3 doors in order to
pull out the power window system and also carrying a jack from under the
driver seat and yet not getting noticed by Omega watchmen. I feel it's
an organized and planned theft.

How can a thief know that a vitara has just parked the shoprite premises shortly? Or How can he access to get into the compound if not by the gates? How can he open the vehicle in such a short time and run away with 4 power windows and jack and not get noticed as 4 power windows and jack are bulky.

I then went to Gerezani Police Post and reported a statement (reference
- GPP/RB/562/08) after doing so I left for home. Mr. Gideon of Omega Security had committed on Monday 30th June 2008 to see me at 10am at shoprite kamata for sorting out the issue andcompensation. I reached there at 10am but he wasn't there.

After a couple of calls he told me that he would visit my office located in
kariakoo at 12pm the same day. He came at 12.30 pm and he said that
their company can not compensate anything of such kind to any customers.

Which means that he was talking in favour of his watchman who are either
negligent or are allies of the theft and know that their bosses will assist them in all mishaps. I told Mr. Gideon by doing such things you are encouraging your watchman to be more careless and maybe they know, inform and organize such theft from customer vehicles.

I then took some cops with reference of My RB and went to Shoprite again
whereby I met Mr. Gideon readily available to vouch for his watchmen.

Just imagine such a big chain of supermarket and a multinational company
having such cheap and irresponsible company as their security guards.
Mr. Gideon told the cops that the watchman is on duty and shall go tomorrow to police station for answering queries.

If shoprite or the ATMS located in the premises had thefts would it be the same issue or the watchmen would be arrested immediately for questioning? Or because I am merely a customer and I am fighting for my rights that's why I am facing this?

The question here is not of the loss of goods worth of Tshs 200,000/-. Here the question is how one is treated in such organisations when you open your mouth to demand your rights.

When I was with the cops and Mr. Gideon of Omega Security couple of other people came there and mentioned similar incidents transpired with them at the same location. And they were told the Owner park their vehicles at their own risk.

One of the ladies asked "When we see your watchmen we know our vehicles are safe and secured"

And she was replied by Mr. Gideon that the security guards there are for getting vehicles parked orderly and not for security of customer or customer vehicles.

I am ready to volunteer and paint Shoprite walls saying "SECURITY NOT
AVAILABLE FOR CUSTOMERS AND CUSTOMER VEHICLES, PARK AT YOUR OWN RISK. OUR WATCHMEN ARE FOR ASSISTING YOU IN PARKING ONLY"

I will email this fact to all people that I know so that the know their rights when the shop at Shoprite Supermarkets.

A frustrated customer
Muslim Bharwani

Kindly forward this email to all your friends and relatives in tanzania
so that they dont face the same problems as I did

NOTE:
Na wezi wengine walikamatwa jumanne usiku pale mlimani city... hawa waliingia ndani ya gari kabisa na kukutwa "ready-handed" kesi ipo kituo kidogo cha polisi mlimani chuo kikuu. Hii imekaaje wadau...